A little help.
Back to your bike.
Questions, a missing import or something that does not look right? Get in touch with Ovidiu, the person building BikeDex.
Email BikeDex supportsupport@buildforward.eu · English-language support
When you write
Include your iPhone model, iOS version, BikeDex version and a short description of what happened. For import issues, include the public product-page link.
Send a screenshot if it helps, with personal information hidden. Please avoid including Health data or sensitive receipts.
A bike did not import
Some websites block access or do not provide complete details. You can enter or correct the bike and its components manually, and keep the original link with the bike.
If an allowance is reached, try again later or continue with manual entry.
Ride history or iCloud
Equipment and service records can sync with your private iCloud account. Rides, assignments and usage readings remain on the device and are excluded from backups.
Do not delete and reinstall the app to troubleshoot missing local ride data. Contact support first.
Privacy and purchases
For data questions, email the same support address and mention “privacy”. Do not send passwords or Apple account credentials.
Apple handles App Store purchases. For purchase or refund help, visit Apple’s purchase support.
Read the privacy policy and terms and conditions for details about your records, purchases and rights.